Payment ProcessingFizetésfeldolgozási Tájékoztató

Depoflow is a software platform that provides technical functionality for configuring and managing payment-related workflows. Depoflow is not a bank, card issuer, acquiring bank, or payment institution.

Payment processing functionality is provided through third-party payment service providers, including Stripe, subject to their respective terms, policies, and technical capabilities.

Depoflow is designed not to receive or store full payment-card numbers or CVV security codes. Payment-card information is handled by the applicable payment provider.

A card authorization is a request to verify that a specified amount may be authorized against a payment method. An authorization is not necessarily a completed charge.

When an authorization is successfully approved, the amount may be temporarily reserved against the End Client's available credit or funds. The authorization itself does not mean that Depoflow has received or holds those funds.

Where supported, the Merchant may request capture of some or all of an authorized amount. Capture is subject to the applicable payment provider rules, authorization validity, card-network requirements, and other applicable restrictions. Depoflow does not independently determine whether a Merchant is entitled to capture funds.

A payment authorization may expire, be released, or otherwise become unavailable for capture without a completed charge. The applicable validity period and behavior depend on factors including the payment method, card network, transaction type, payment provider, and applicable configuration. Merchants should therefore design their cancellation policies with these limitations in mind.

The Merchant remains solely responsible for ensuring that its deposit, cancellation, refund, and no-show policies are legally valid, clearly communicated, and compliant with applicable consumer protection and sector-specific requirements.

The Merchant must clearly disclose applicable deposit amounts, authorization or capture circumstances, cancellation rules, and relevant payment terms before initiating the applicable payment workflow. A timestamped acceptance record may provide evidence of acceptance but does not by itself establish that the underlying policy is legally valid or enforceable.

Stripe and other third-party payment providers operate independently from Depoflow. Depoflow does not control card-network rules, issuer decisions, authorization decisions, fraud screening, account restrictions, or other actions taken by third-party payment providers.

Authorizations or captures may fail for reasons including insufficient funds, issuer refusals, expired authorizations, payment-method restrictions, fraud or risk controls, technical failures, or other circumstances outside Depoflow's control. Depoflow does not guarantee successful transaction execution.

Where available, refunds are processed through the applicable payment provider. The Merchant remains responsible for determining whether a refund is appropriate. Processing time may depend on the payment provider, card network, issuing institution, and payment method.

Depoflow may compile Evidence Dossiers containing relevant booking information, timestamps, policy acceptance records, and payment events to assist Merchants in responding to payment disputes. An Evidence Dossier is an evidentiary assistance tool and does not guarantee a successful dispute outcome or reversal of a chargeback.

Depoflow is not responsible for issuer decisions, payment-provider determinations, chargeback reversals, disputed funds, or other financial outcomes determined by parties involved in the payment process, subject to any mandatory liability imposed by applicable law.

Depoflow subscription fees are separate from third-party payment processing fees unless expressly stated otherwise in the applicable pricing or commercial documentation. Third-party providers may apply their own fees under their respective agreements.

Payment-card information is handled through the applicable payment provider's systems. Customers must not submit raw card numbers, CVV codes, or other sensitive payment credentials through Depoflow support channels, booking notes, or other fields not specifically designed for payment information.

Depoflow does not guarantee uninterrupted payment processing, authorization approval, capture availability, or continuous availability of any particular payment method or payment network.

Depoflow operates as a software provider and does not independently provide regulated banking, deposit-taking, card-acquiring, or payment services. Regulated payment services are provided by the applicable third-party payment providers.

Merchants are solely responsible for complying with applicable consumer-protection, tax, payment, contractual, privacy, and sector-specific requirements relating to their services and payment policies.

Depoflow is not responsible for interruptions caused by third-party payment-provider outages, API failures, network disruptions, issuer systems, card-network restrictions, or other circumstances outside its reasonable control.

End Clients should direct questions regarding booked services, cancellation policies, refunds, and the Merchant's contractual terms to the relevant Merchant. Depoflow provides the software infrastructure and is generally not the party responsible for the underlying service purchased by the End Client.

Payment-related questions concerning the Depoflow platform can be directed to support@depoflow.hu.